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Vice President - Member Services


REPORTS TO: Chapter President

TERM: One year.

PURPOSE: To engage in the design and implementation of programs that broaden the membership engagement for Silicon Valley - ASTD; increase membership by an identified goal, annually

SUPERVISES: Membership Committee

RESPONSIBILITIES:

  1. Provide services that will enhance new members acculturation to the organization
  2. Partner with other teams ( marketing, programs) with events that will highlight the value to becoming a member
  3. Implement programs that review and follow-up on current membership status that results in decreasing membership expirations
  4. Create prospect and new member packets detailing top benefits of joining organization, upcoming opportunities to meet other prospects/members.
  5. Ensure new member orientation occurs with reliability with core committee members available to answer questions regarding organization
  6. Ensure welcome "gift bags" of related industry material are available to attendee of the orientation meetings
  7. Ensure processes are in place to follow up with members whose annual membership is approaching ending, and advocate renewal.
  8. Increase renewal by a stated amount.
  9. Build a virtual team of committee members to ensure breadth of projects associated with retaining and increasing membership are completed.
  10. Attend and participate in all monthly Board meetings and chapter programs. Participate in other chapter events, committee meetings and conferences as available.
  11. Represent chapter professionally and ethically in all business functions/organizational activities
  12. Recruit and train incoming V.P.-Membership
  13. Recruit and train volunteers to support Membership functions.

QUALIFICATIONS:

  1. Directly involved in the Training and Development field with broad knowledge of local resources: minimum 5 years experience desired.
  2. National member of ASTD and a member in good standing of the Silicon Valley Chapter.
  3. Time available to fully participate in chapter programs and board meetings.
  4. Good communications skills
  5. Be Flexible
  6. Have a willingness to advocate the Chapter
  7. Ability to seek others out as volunteers
  8. Speak at monthly meetings.
  9. Be Resourceful

REALISTIC ESTIMATE OF TIME THIS FUNCTION WILL TAKE EACH MONTH:

  1. Attending Board Meetings: 2 hours plus travel time
  2. Attending Membership Committee meetings: 1-2 hours plus travel time
  3. Attending monthly chapter meetings: 3 hours plus travel time
  4. Communicating with administrative office and committee members about routine issues: 2-4 hours